When can I expect my order?
Processing time is 1-3 business days, and shipping takes 4-6 business days if you order before 3pm (GMT+1). In total, you can expect a delivery time of approximately 5-9 business days.

The expected delivery time has passed, what is the status of my order?
In 99% of cases, orders are delivered on time. Unfortunately, it can happen that the delivery is delayed. You can check the status of your order via the following link: Track your shipment. If you have not received your order 7 days after the expected delivery date, please contact us.

What are the shipping costs?
We never charge shipping costs. This means that shipping is completely free for you.

I want to return an item, what should I do?
For detailed instructions on returns, please refer to our Returns Policy.